Refund Policy

Effective October 3, 2026 · Amended October 4, 2026

This policy sets out how purchases in Wanted City can be withdrawn and refunded. It is part of the Terms of Service. Mandatory consumer rights in your country are not affected.

1. Withdrawal

1. Paid content is offered either as content you may withdraw from or as content whose withdrawal is restricted. You may withdraw from (cancel) a purchase of the former without a fee within 7 days of the purchase or of the day the content became available. We mark content whose withdrawal is restricted on the purchase screen and take the other steps the law requires.
2. Withdrawal is restricted for:
   1. items that start being used, or apply to the game, immediately on purchase;
   2. items obtained in normal play without payment, and items received free from us or third parties as gifts or in events;
   3. items with an added bonus once the bonus has been used;
   4. bundles of which a part has been used;
   5. capsule or random-reward items whose opening counts as use or decides their value.
3. If content differs from how it was described or advertised, or from the contract, you may withdraw within 3 months of receiving it, and within 30 days of when you learned or could have learned of this.
4. We check that a withdrawal or refund request is valid, then confirm and process the payment under the refund policy and procedure of the app store used (Google Play, App Store, Toss). For refunds made at your own request after the withdrawal period, we may deduct a 10% fee from the refundable amount.
5. If a minor paid without a legal guardian's consent, the minor or the guardian may cancel the payment, unless the payment was within assets the guardian allowed the minor to dispose of, or the minor deceived us into believing they were an adult. We judge whether the buyer is a minor from records such as the device used, the payer's details and the payment method holder, and may ask for documents proving the minor and guardian relationship.
6. You are responsible for your device. Purchases made because the device was not kept secure, or because you let someone else use it, cannot be withdrawn or refunded.
7. Mobile data charges incurred while downloading content or using the Services are not refundable.
8. Refunds may be restricted when we terminate your agreement for a cause attributable to you, such as a serious breach of the law or the Terms of Service.
9. We apply a zero-tolerance policy to the Serious Violations listed in Article 18(5) of the Terms of Service: hacks, cheats, macros and other illegal programs, bug exploitation, refund abuse, fraud, cash trading of cyber assets or farming operations, and server hacking. The account is permanently banned regardless of the number of occurrences, and we have no obligation to refund the paid content, paid goods or unused purchase amounts it holds. Any refund request you make directly to an app store is governed by that store’s policy; we do not process, guarantee or take part in it. Where applicable law mandates a refund, we refund to that extent.

2. Effects of withdrawal

1. When you withdraw, you return the content you received. Where returned digital content would remain with you, we recover or delete it.
2. If you withdraw for your own reasons you bear the cost of returning content; if you withdraw because of our fault, we bear it.
3. We refund within 3 business days of receiving your withdrawal, using the original payment method, or another method we tell you about if that is impossible. If we cannot refund within 3 business days we tell you why. Purchases made through an app store follow that store's policy.
4. If we delay a refund, we pay late interest of 20% per year for the delay.
5. When you withdraw for your own reasons, we may deduct the value of what you gained from the content (such as bonus items).
6. If you are refunded through an app store after using the items or currency bought, we recover them; if we cannot, your account may be restricted. Deliberately or repeatedly obtaining refunds after using or consuming paid content is refund abuse, and the account is permanently banned under Section 1, Item 9.
7. If you lose data from a guest account that is not linked to an external account (Google, Apple, Toss) by deleting the app or changing devices, items may not be restored or refunded.

3. How to request a refund

Contact: [email protected]. Include the member number shown in the game's settings, the order number (receipt), the purchase date, the product and the reason.